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FAQ

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Cart page and you will be guided through the check out process.

What methods of payment do you accept?
We accept from PayPal, and most Credit and Debit Cards.

How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

How does shipping work?
OrthoRelieve partners with global merchants in order to provide you the best value. Our global suppliers provide tracking numbers and we offer a 30 day money back guarantee.

Because we ship directly from our partners in these countries, your item may take 2 to 4 weeks to arrive. If you had ordered multiple different items, they may reach you at different times.

Do you offer returns and exchanges?
Yes we do. Please refer to our Refunds and Returns page for more details.

Can I cancel my order?
We urge you to consider carefully before making a purchase because once an order is made, we will ship it within the next few hours. This is to ensure that the item reaches you as quickly as possible. If you do change your mind after making a purchase do email us and we will try make the necessary arrangements.